Shipping Policy

Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order processing

After payment confirmation, your order will be processed and prepared for shipment. Processing times may vary depending on the product, stock availability, order volume, and delivery location.

You will receive an order confirmation by email after placing your order and, when available, tracking information once your order has been shipped.

Delivery times

Delivery times may vary depending on the destination address, shipping method selected, carrier, and external factors such as logistics delays, customs inspections, holidays, strikes, weather conditions, or periods of high demand.

Any delivery times displayed in our store are estimates and may be subject to change.

Shipping costs

Shipping costs, when applicable, will be calculated and displayed at checkout before the order is completed.

Delivery address

It is the customer’s responsibility to provide a correct and complete delivery address at the time of purchase. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:

contato@givefy.com.br

Tracking

When tracking information is available, we will send it to you by email. Please note that tracking codes may take some time to update in the carrier’s system.

Undelivered orders

If an order is returned to sender due to an incorrect address, absence of the recipient, refusal of delivery, or delivery failure, we will contact you to review the available options. Additional reshipping costs may apply.

Delays

Although we work to ensure that orders are delivered within the estimated timeframe, delays may occur due to circumstances beyond our control. If your order is delayed, please contact us so we can check the status.

Contact

For questions about shipping, delivery, or tracking, please contact us at:

contato@givefy.com.br