Versand
Shipping Policy
This Shipping Policy explains how shipping and delivery work for orders placed through KindPaws.
KindPaws is operated by CWAY GROUP LIMITED, a private limited company registered in England and Wales under company number 16625516.
Order Processing Time
Orders are usually processed within 1 to 5 business days after payment is confirmed.
Please note that processing time is separate from shipping time. During busy periods, holidays, product launches, or high-demand seasons, processing may take longer.
Shipping Times
Estimated delivery times may vary depending on the destination country, shipping method, customs processing, and carrier availability.
Estimated shipping times:
United States: 7 to 15 business days
United Kingdom: 7 to 15 business days
European Union: 7 to 18 business days
Canada: 8 to 18 business days
Australia and New Zealand: 8 to 20 business days
Rest of the world: 10 to 25 business days
These timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly displayed on our website or at checkout.
Order Tracking
Once your order has been shipped, you may receive a confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow a few business days for tracking information to update after your order has been dispatched.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
KindPaws is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@kindpaws.com. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
The customer is responsible for any customs duties, taxes, or import fees required by their country.
Delivery Delays
We are not responsible for shipping delays caused by customs, local postal services, carrier issues, weather conditions, holidays, incorrect addresses, or events outside our control.
If your order is significantly delayed, please contact us at support@kindpaws.com and we will do our best to assist you.
Lost or Missing Packages
If your package appears to be lost or has not arrived within the estimated delivery window, please contact us at support@kindpaws.com.
We may ask you to confirm your shipping address and check with your local postal service or carrier before we can investigate further.
Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to collect the package, we may contact you to arrange reshipment.
Additional shipping fees may apply.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@kindpaws.com with your order number and clear photos of the item and packaging.
We will review the issue and work to make it right.
Contact Information
If you have any questions about shipping, please contact us at:
KindPaws
Operated by CWAY GROUP LIMITED
Company number: 16625516
Registered office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@kindpaws.com