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Terms of Service
OVERVIEW
This website is operated by KindPaws. Throughout the site, the terms “we”, “us” and “our” refer to KindPaws.
KindPaws is a trading name operated by CWAY GROUP LIMITED, a private limited company registered in England and Wales under company number 16625516.
By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms of Service, you should not access the website or use our services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using our website or services.
SECTION 2 - OUR PRODUCTS
We sell physical products for dog lovers and pet owners, including accessories, apparel, personalized items, gifts, and pet-themed products.
We make every effort to display product images, colors, descriptions, and details as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual color or appearance of the products.
Product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, or violation of these Terms.
Once your order has been placed, we may not be able to cancel or modify it if it has already been processed or shipped.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.
SECTION 4 - PRICES AND PAYMENTS
Prices for our products are subject to change without notice.
Unless otherwise stated, prices displayed on our website may not include taxes, shipping fees, customs duties, import charges, or other applicable fees.
You agree to pay all charges associated with your order, including the product price, shipping costs, taxes, and any applicable duties or import fees.
Payments are processed securely through third-party payment providers. We do not store your full credit card information on our servers.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather, force majeure events, or circumstances outside our control.
Once an order has been handed over to the shipping carrier, the risk of loss may pass to the customer, subject to applicable consumer protection laws.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Return and Refund Policy.
Please review our Return and Refund Policy before making a purchase.
SECTION 7 - PERSONALIZED AND CUSTOM PRODUCTS
Some products may be customized or personalized. Personalized items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Please ensure that any personalization details submitted at checkout are correct before placing your order.
SECTION 8 - ACCURACY OF INFORMATION
We are not responsible if information made available on this website is inaccurate, incomplete, or outdated.
The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.
SECTION 9 - THIRD-PARTY TOOLS AND LINKS
Our website may include links to third-party websites, tools, apps, or services that are not owned or controlled by us.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites or services.
Your use of third-party websites, tools, or services is at your own risk and subject to the terms and policies of those third parties.
SECTION 10 - SHOPIFY
Our store is powered by Shopify, which allows us to provide our online store and services to you.
However, all purchases made through our store are made directly with KindPaws / CWAY GROUP LIMITED. Shopify is not responsible for any aspect of the sale between you and us, including products, delivery, refunds, damages, or customer support.
SECTION 11 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, logos, images, product designs, videos, icons, and website layout, is the property of KindPaws, CWAY GROUP LIMITED, our suppliers, licensors, or content providers.
You may not copy, reproduce, distribute, modify, publish, display, or use any content from our website without our prior written permission.
The KindPaws name, logo, branding, product names, and slogans may not be used without our prior written consent.
SECTION 12 - USER FEEDBACK AND REVIEWS
If you submit reviews, comments, feedback, photos, suggestions, or other content to us, you grant us the right to use, reproduce, edit, publish, display, and distribute such content for marketing, promotional, and business purposes.
You agree that your submitted content will not violate the rights of any third party, contain unlawful or abusive material, or include false or misleading information.
SECTION 13 - PROHIBITED USES
You agree not to use our website or services:
- for any unlawful purpose;
- to violate any applicable laws or regulations;
- to infringe upon our intellectual property rights or the rights of others;
- to submit false or misleading information;
- to upload or transmit viruses, malware, or harmful code;
- to collect or track personal information of others;
- to spam, phish, pharm, pretext, crawl, scrape, or use automated tools without permission;
- to interfere with the security or operation of our website;
- to engage in abusive, defamatory, threatening, or harmful behavior.
We reserve the right to terminate your use of our services if you violate any prohibited use.
SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after an order has been submitted.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly required by applicable law.
We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from using our services will be accurate or reliable.
Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, KindPaws, CWAY GROUP LIMITED, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, or similar damages.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless KindPaws, CWAY GROUP LIMITED, Shopify, and our affiliates, partners, officers, directors, employees, contractors, licensors, service providers, and suppliers from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third-party rights.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
The validity and enforceability of the remaining provisions shall not be affected.
SECTION 19 - TERMINATION
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms of Service.
The obligations and liabilities incurred before termination shall survive termination.
SECTION 20 - ENTIRE AGREEMENT
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and us and govern your use of our website and services.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide products or services shall be governed by and interpreted in accordance with the laws of England and Wales.
SECTION 22 - CHANGES TO THESE TERMS
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.
It is your responsibility to check this page periodically for changes. Your continued use of our website after any changes are posted constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
KindPaws
Operated by CWAY GROUP LIMITED
Company number: 16625516
Registered office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@kindpaws.com